Privacy Policy

Quebec Farm Sileby

Last updated: 19 October 2026

At Quebec Farm Sileby, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us or use our services.

We handle personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Quebec Farm Sileby is responsible for the personal information collected through this website.

Business name: Quebec Farm Sileby
Business address: 261 Seagrave Road, Sileby, loughborough, Leicestershire, LE12 7NJ
Email: info@quebecfarmsileby.com
Website: https://www.quebecfarmsileby.com
 

For the purposes of data protection legislation, we act as the data controller for personal information processed through our website and business communications.

2. What Information We Collect
 

Depending on how you interact with us, we may collect the following information:

• Contact information: Your name, email address, telephone number and other contact details.

• Enquiry information: Information you provide when contacting us about our farm, products, services or activities.

• Order information: If online ordering is available, details needed to process and fulfil your purchases, including billing and delivery information.

• Website usage information: Technical information such as your IP address, browser type, device information and how you interact with our website.

• Marketing preferences: Your preferences regarding newsletters, promotional communications and other updates, where applicable.

We only collect personal information that is reasonably necessary for the relevant purpose.

3. How We Collect Your Information
 

We may collect personal information when you:

• Visit or interact with our website.

• Complete a contact or enquiry form.

• Contact us by email or telephone.

• Place an order or request a service, where available.

• Subscribe to our newsletter or marketing communications, where offered.

• Interact with our website through cookies or similar technologies.

We may also receive information from service providers who support our website or business operations, where permitted by law.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests.

• Provide information about our farm, products and services.

• Process and manage orders, payments and deliveries, where applicable.

• Operate, maintain and improve our website.

• Protect our website, business and customers against fraud, misuse and security threats.

• Send marketing communications where we are legally permitted to do so.

• Meet legal, regulatory, accounting and record-keeping obligations.

We will not use your personal information for purposes that are incompatible with the purposes explained in this Privacy Policy without providing further information where required.

5. Our Legal Grounds for Processing Your Information

We process personal information only where we have a lawful basis to do so. Depending on the circumstances, this may include:

• Contract: Where processing is necessary to fulfil an agreement with you or take steps at your request before entering into an agreement.

• Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

• Legal obligation: Where we must process information to comply with applicable laws.

• Consent: Where you have given consent, such as for certain marketing communications or non-essential cookies.

Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Marketing Communications

If we offer newsletters or promotional updates, we may use your contact details to send information about our products, services, news or events where permitted by applicable law.

You can opt out of marketing emails at any time by using the unsubscribe link provided or contacting us directly.

We will not send electronic marketing communications where consent or another legally permitted basis is required but has not been obtained.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an order or enquiry.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to ensure that it functions correctly and to understand how visitors use it.

Cookies may be used for purposes such as:

• Essential website functionality and security.

• Remembering your preferences.

• Measuring website performance and visitor activity, where enabled.

Where required by law, we will obtain your consent before placing non-essential cookies or using similar technologies. You can manage your preferences through our cookie settings, where available.

For further information, please refer to our Cookie Policy, if provided.

8. Sharing Your Personal Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business, provide requested services or comply with the law. These may include:

• Website hosting and technical support providers.

• Payment processors, if online payments are offered.

• Delivery or fulfilment providers, if products are delivered.

• Email and communications service providers.

• Professional advisers, accountants or legal representatives.

• Government authorities or regulators where disclosure is legally required.

We require service providers handling personal information on our behalf to protect it appropriately and use it only for authorised purposes.

9. International Transfers

Some of our website or technology service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that the transfer complies with applicable data protection law and that appropriate safeguards are in place where required.

You may contact us for further information about relevant safeguards.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting and reporting requirements.

Our retention periods may vary depending on the type of information:

• Enquiries: For as long as necessary to respond and manage any resulting follow-up.

• Customer and transaction records: For the period required to manage the customer relationship and comply with applicable legal and accounting obligations.

• Marketing information: Until you unsubscribe or withdraw consent, as applicable, subject to any necessary suppression records.

• Website and security records: For a period appropriate to the relevant operational, security or analytical purpose.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Your Data Protection Rights

Under applicable data protection law, you may have the right to:

• Access the personal information we hold about you.

• Rectify inaccurate or incomplete information.

• Request erasure of your personal information in certain circumstances.

• Restrict processing in certain circumstances.

• Object to processing based on legitimate interests and to direct marketing.

• Request data portability where the legal conditions are met.

• Withdraw consent where processing relies on your consent.

• Complain to the relevant data protection supervisory authority.

These rights are subject to certain legal conditions and exceptions.

To exercise your rights, please contact us using the details in the “Who We Are” section above. We may need to verify your identity before responding.

13. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or other online services.

We are not responsible for the privacy practices, content or security of websites operated by other organisations. We recommend reviewing their privacy policies before providing personal information.

14. Children's Privacy

Our website is not intended to encourage children to provide personal information unnecessarily.

If we become aware that we have collected personal information from a child in circumstances where it should not have been collected, we will take appropriate steps to address the situation in accordance with applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.

Any changes will be published on this page, together with an updated revision date where appropriate.

We encourage you to review this page periodically.

16. Contact Us

If you have any questions about this Privacy Policy, how we handle personal information or how to exercise your data protection rights, please contact:

Quebec Farm Sileby
Address: 261 Seagrave Road, Sileby, Loughborough, Leicestershire, LE12 7NJ
Email: Info@quebecfarmsileby.com

You also have the right to raise a concern with the UK's Information Commissioner's Office (ICO).

Website: https://ico.org.uk/

End of Privacy Policy